HEXA Experts · Contracting

Charter of Housing Builders

The Charter of Housing Builders brings together quality and conduct commitments in the residential construction sector. When choosing a contractor or developer, you can check whether the charter is relevant to the project and what conditions apply.

The Charter of Housing Builders is a voluntary code of conduct for residential developers and contractors. It aims to build trust by emphasizing clear information, sound agreements and quality workmanship. It does not replace the law, the contract or a technical inspection of a specific project.

Aims of the charter

Transparency and trust

The charter emphasizes clear communication about the project, price, plans, materials, schedule and guarantees. Good information helps clients understand the agreements in place.

Quality workmanship

Member companies commit to professional conduct and work that follows relevant agreements and rules. Technical publications and guidelines, including those from Buildwise, can serve as references where applicable.

Consumer protection and complaints

The charter highlights the importance of legal obligations, such as the Breyne Act where applicable, and the proper handling of questions or complaints.

What does this mean for the client?

A charter can provide additional information about a company’s commitments. Still, check which company signs the contract, whether it is actually a member and which conditions apply to your case. Membership alone does not guarantee that every project will be free of defects.

Limitations

The charter is voluntary. Its meaning and enforceability differ from those of legal rules or contract terms. If anything is unclear, review the agreement and relevant documents separately.

Read also Breyne Act, Peeters-Borsus Act and Buildwise.

Key principles

• Legal obligations: companies commit to comply with relevant rules, including the Breyne Act where applicable.
• Quality workmanship: the work follows the technical specifications and good building practices applicable to the project.
• Clear communication: information about plans, price, work schedules and guarantees is communicated clearly.
• Professional and ethical conduct: clients are treated fairly and contractual agreements are followed.
• Handling complaints: questions and complaints are taken seriously and followed up within a reasonable time.

How can this benefit a client?

The charter can provide an additional indication of a building company’s commitments and help clarify expectations. It does not guarantee that defects or disagreements will not arise, and it does not replace a review of the contract or the work.

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